FAQs

To open an account please complete our account form which can be found here. Once completed a member of our team processes the application and a Welcome Letter is drafted an send to the person which completed the account application.
The Welcome Letter contains details relating to the type of account credit approved delivery days and account manager details. The same includes instructions on how you can place orders as well as your login details for the website and app.

We aim to open accounts within a couple of days from receving the completed account application. If you've not received the "Welcome Letter" please kindly check your spam folder or give our office a call on 0162 634535

Our ordering app is available on both Android (Play Store) and Iphone (App Store) free of charge.

A web version is also available through our website by selecting “Former Portal” or you can use this link: https://bwhdrinks.place-order.com/

Register:

If not already registered please email info@bwhdrinks.co.uk quoting your account number and ask to be registered.

Once completed you will receive an email from info@bwhdrinks.co.uk with subject line: BWH Drinks - Why not try out our new mobile app
This email will contain your username and password to access the app.

Please also check your spam folder as they sometimes end up there.

Our website is aimed for registerred accounts if you do not have an account with us you will need to apply for an account prior to attempting to order online.
For more guidance on opening an account refer to the previous FAQ's labelled "OPENING AN ACCOUNT"

Register:

If not already registered please email info@bwhdrinks.co.uk quoting your account number and ask to be registered.

Please also check your spam folder as they sometimes end up there.

All transactions are fully documented and you will receive a VAT invoice for your records once your order or request is processed. This ensures transparency and makes it easy to manage your accounts.
You will receive an Invoice copy in the evening of your delivery day by email. Additionally you can download copy Invoices from the "My Account" section on the webiste.

If you require a copy Invoice or multiple Invoices please email us at finance@bwhdrinks.co.uk

If you do not have a credit account with us currently and wish to change to a credit account you can do so after 3 months of trading. To action this please email us at finance@bwhdrinks.co.uk and a member of our account team will review and get in touch.

If you have a credit account with us and wish to extend the terms please email us at finance@bwhdrinks.co.uk and a member of our account team will review and get in touch.

Our depot is in Maidenhead and our postcode (SL6 6PQ) brings you to a working farm. The exact location for our Reception building can be found here.
Parking is available on site and once you arrive please head to the Reception entrance.

Our opening times are Monday to Friday 8:00AM to 5:00PM and we are open for collection on Saturdays between 8:00AM and 12:00PM

If you are unable to find us or need directions feel free to reach out on 01628 634 535 or by email at info@bwhdrinks.co.uk